Virgin media broadband wall socket. com email address to different Virgin account. Virgin media broadband wall socket

 
com email address to different Virgin accountVirgin media broadband wall socket  We have a virgin media wall

Solved: I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. Hi there. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. Been having problems with my landline not working for some time, rang VM and they sent me a Hub 3 to replace the old cable modem I had. on ‎15-04-2023 16:54. The pre-install team number is 0800 052 1734. Second, you'll likely need a manned installation for your VM services. 0 Kudos. The cable going in will be a double “shotgun barrel” type cable. Can I have engineer visit and setup it? Thanks. Re: No Virgin media wall socket. Connecting Laptop to Ethernet through ethernet wall sockets in Networking and WiFi Friday Installation: Wall socket issue in QuickStart, set up and connections Friday TopHi all, Just received my self install hub 3 kit and can't seem to find a wall socket to plug the cable into. Hello, I'm a returning customer to Virginmedia and went with the QuickStart option, but I've ran into an issue where I have no broadband or TV. Or if the other end of the white cable is in a more useful. However, we're unable to get the secondary 360 mini-box working upstairs for live TV and only the internet side of the features work (Apps etc). Replacement white virgin media wall box in QuickStart, set up and connections yesterday; New installation Question (Please only. I have also checked outside and there is no box either on my property or on my boundary wall. In regards to a Wall Socket, as mentioned by @jbrennand, we can get one of our Technicians to come out and install this for you but it would be at a £25 one-off charge. Discounts, coupons and cashback: 2019 =. Apologies for any cabling issues. Vicky. Thank you for the tel no. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features NFL Sunday Ticket Press Copyright. Got my virgin media self install kit but I don't have a virgin socket. The team are busier than usual with install and fault visits so you would've been provided with the earliest possible appointment. Stay safe online. My Virgin Media App. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. Options 2 minutes ago Hi everyone, I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. My Virgin Media App. The cables won’t attach to the wall socket which looks mangled. Please help. . QuickStart, set up and connections. One of them was Telewest. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. You should see a welcome screen, then the Virgin Media start up screen. Try the automated service status number 0800 561 0061 to check for any faults in your area. Get the Hub ready by connecting the wires. I noticed Hub5 has ethernet sockets, but game consoles and pcs are too far to connect to the Hub5 directly. Hi mariz2198, thanks for posting and welcome to our community. If you had any further enthusiasm. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. Don’t plug the power cable into a plug socket yet. Thanks for your reply. AnthonyRaw1986. Hello everyone, I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. Entertain me; Broadband Deals. Subscribe to RSS Feed; Mark Topic as New;. The isolator has a terminator cap (marked below) fitted to the open end. You'll just have to unscrew the terimator cap on the one labelled 'TV' and should be able to plug in your Virgin Media equipment and be up and running in no time. ThanksEssentially, I can’t figure out how to connect my broadband cable into the wall socket. Virgin offers self-install to properties that have recently had a service. After trying a few of them, the male (satellite?) sockets fit with the router cables but aren’t helpful aside from that. Occasionally only a very short stub of wire is left behind often hidden. can someone contact me about moving a TV point please. I’ve just been - 5233947 BrowseMy broadband just arrived today. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches vi. 3. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. The new cables from your Quick Start kit will be push fit. Hi, I just moved to a new house and got my virgin media kit today. Networking and WiFi. For more information please visit:I'm expecting my kit tomorrow but can't see a wall socket only a phone line box. This includes TV, Broadband, Wi-Fi Boosters, Phone and Wall Sockets. 132Mb average speed. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. 2. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Browse Virgin Media Virgin Media Community. Subscribe to RSS Feed; Mark Topic as. 0 KudosJust signed up with Virgin Media and Broadband arrived yesterday - all setup and working, no problems. That looks suspiciously like a cut VM cable with the coax on the LHS and the old phone cable on the RHS. Virgin Mobile. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. Sign in . Forum; Apps. Tudor There are 10 types of people: those who understand binary and those who don't and F. Can't find wall socket for hub 5 in QuickStart, set up and connections Friday; Diamond cable wall socket in QuickStart, set up and connections Friday; New Install - No Connection in QuickStart, set up and connections Tuesday; I Need a Virgin Media Wall Socket in QuickStart, set up and connections TuesdayTelewest Cable Wall Sockets. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. . Trouble shooter. I seem to have two wall sockets for Virgin Media in my house. Should I cancel and request an engineer to install. All the wall sockets I can see are for BT. 68K; 134; 249; Matthew_ML. That is a rooftop aerial outlet for Freeview TV. 30-01-2023 13:36 - edited ‎30-01-2023 13:51. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. Some older sockets may have NTL or Telewest written on them. in Networking and WiFi Sunday; No Virgin Media Wall socket . If there’s already a cable plugged into your Virgin. Raised Rounded Profile. We tried plugging the other cable (Ethernet?) into a wall socket but the router didn’t work. Most QuickStart kits have just 6 cables, connectors and powerlines to. 2. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Browse Virgin Media Virgin Media Community. Options. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I. See where this Helpful Answer was postedI've just moved into a property and I'm trying to set up my Virgin Fibre broadband and TV package. I have tried to contact vm but I don’t have a landline number so they w. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. on ‎08-02-2023 13:33. Hi team . But the metal isolator box looks like it might be the wrong way around. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. See the section. Phone sockets on the wall won't work for new customers unless they have been linked to the hub's phone connection. 0 Kudos Reply. We would like to show you a description here but the site won’t allow us. Go to solution. Thanks & regards, Bablu kumarRe: No virgin media wall socket. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Re: No virgin media wall socket. You dont need a new router just for the test the Computer will connect directly. The photos show 2 different VM broadband sockets and 1 unbranded phone socket. For that I can't use the - 5118502. There are multiple different branded wall boxes inside our flat but none. - 5250024 Re: No Wall Socket for Quickstart. The box and cables may have been removed by the previous occupiers. The house is a new build, there's no lead in the paint, no aquarium or anything like that. • Using your TV remote push the Input, AV or Source button. both appear. on ‎31-12-2021 10:47. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart,. Up to 3 WiFi Pods if needed. Tudor. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. . How about using a 10m RJ11 to RJ11 telephone cable. If I couldn't get the proper wall socket, the internet is not going to be set up su. V6. VM will usually only supply a Quickstart to a property that had VM previously. Hey Bilalkhera92, thank you for reaching out and I am so sorry to hear you have no socket. Plug into the Hub. Some of the cables hanging out the wall were cut off after the house improvements. Hi, Iv just received my new broadband. A Virgin Media wall socket is specifically designed to support the company’s broadband and cable TV services, while a regular telephone socket is used to connect a telephone to the telephone line. Phone. I want to install virgin media after using talk talk for many years, I checked that I have the virgin media socket but after watching and reading the installation guide my virgin media socket looks different, i removed the white cap covering it and it. Can anyone help? - 5374447. Virgin Media Community; Broadband; QuickStart, set up and connections; No wall socket; Options. Thank you so much for your post to our community forums, and welcome to the team it's great to have you here. Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer. This includes TV, Broadband, Wi-Fi Boosters, Phone and Wall Sockets. Virgin Fibre Areas only. The box and cables may have been removed by the previous occupiers. . No vm wall socket. Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. . If the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. Networking and WiFi. 3 Connect the other end of the coax cable to the set top box or Virgin Media Hub provided. Plug the cables into the Hub. Call the pre-installation and delivery team on 0800 052 1734. Switched On Families. There’s even no BT wall socket. on ‎03-12-2022 10:11. Well I can't seem to find anything like that and the closest thing I can find is a Telewest broadband box at the front of the house. Switched. 0 Kudos. No vm wall socket. I've had telewest for a few months now, I have broadband and two set top boxes for the TV. Vonage 2nd line. on a domestic hub you look at the values thus. However, as I have been trying to set this up, I noticed that I - 5055231Follow these simple installation steps for your Virgin Media home phone set up. Being connected to the internet is one of the most important modern essentials in 20. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. Damaged Wall socket. 6. A photo would be helpful if possible. on ‎12-01-2023 10:45. Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Stream from Virgin Media. If its too loose to push on its safe to use a screwdriver to take the housing off to connect then put the housing back on. on ‎20-08-2022 22:47. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 1st is unbranded on the outside with a likely looking socket inside but no joy on connecting. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Insulator and Housing Latest Design Original Equipment 45 Angled Wall Socket with Modular Euro Style White Wall Box for Virgin Media Digital TV & Fiber Optic High Speed Broadband Internet Services New or : Combine media outlets by replacing the cover plate with a module of your choice. You should see a cable going through the wall and if you trace this inside, you should get the cable. Next, connect the power cable with the blue tab. TV. ThanksThe box and cables may have been removed by the previous occupiers. 24 Inc Vat. When I proceeded to set up my Hub 3 I quickly realised that. Stay safe. My question relates to the fact that there are 2 Wall Sockets in the property - one on the ground floor and one upstairs. I have signed up as a new user for Virgin Fibre. A Virgin Media wall socket typically has more connections and capabilities than a regular telephone socket. Tuning in. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. TiVo. 19-01-2023. The VM adapter connects as per image below (though your adapter may well be white in colour, not black). Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday. Take a look outside where the incoming cable is. Manage Your Account. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. If however the socket itself has been removed you will need assistance. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. Browse Virgin Media Virgin Media Community. A 3m cable will probably suffice, but as suggested it’s probably best to see what the VM engineer seems feasible. But I have no Virgin Media Wall socket in my house. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterday1 ACCEPTED SOLUTION. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. Virgin Media Community: Broadband: QuickStart, set up and connections: I need a wall socket; Options. 4 weeks ago. I recently moved into a new apartment that im renting and chose a bundle with virgin for my broadband services. 33. Hi today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was blocked off with some kind of hard paste or cement, this makes it impossible to screw the hub you can’t get to the threads I have already booked a engineer but was just. We can certainly get a move of the equipment. Manage Your Account. Discover how Virgin Media services are installed. provided, I shall give them a call tomorrow. I unscrewed it and there is a male isolator inside the box. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. Call the pre-installation and delivery team on 0800 052 1734. Hello, I'm a returning customer to Virginmedia and went with the QuickStart option, but I've ran into an issue where I have no broadband or TV. It has two outputs on the left of the wall box. The first thing is to start making alternative arrangements for your internet connectivity. No wall socket to connect. 1. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Manage Your Account. TiVo. Old Virgin Media box and poor signal. Internet. Customer since 1993. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in but I have tried all of them they are not working. Only there is ethernet port which is also not completely fitting. Getting Connected with Virgin Media is easy when you have a wall socket. VM broadband connects to the larger box types using coaxial cable (not a conventional telephone socket). You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. Browse Virgin Media Virgin Media Community. )In this video, I am showing the sta. . You can’t fit the Virgin Media wall socket yourself, but after receiving your equipment, you can ask the Virgin Media technician to fit the wall socket for you. 4 Connect the powerCall the Pre-installation and delivery team on 0800 052 1734 see if they can help - 5088726Sky Q can use the Virgin Media broadband service over wifi. No wall socket. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. . Cable broadband connects your home to a fibre cabinet in your area. It's true that. Hi VM, We've recently moved home and the existing Virgin Media wall socket is located in one of the 1st floor bedrooms (which belongs to our child, therefore concerned they may switch it off). 3 weeks ago. Back a step Step 3 Plug into the wall socket Now push the red label end of the white cable into the wall socket. Plug into the wall socket. Volt. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. QuickStart, set up and connections. Tudor. Call the pre-installs team on 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. But the wall socket, I cannot attach the wall socket with Isolator Cable. com. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. QuickStart means you can plug the kit straight in, with no drilling or technical know-how needed. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. Just joined. • Scroll to the HDMI port you connected the cable to. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. Save £105. I received my broadband kit today but sadly I'm unable to use it right away due to the lack of a virgin media wall socket. Stay safe online. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . 1. Ordered VM broadband and was recommended by the website to select the self quick install option. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Virgin Media Wall Socket. VM don't use fibre inside the property. Check out the purple envelope in the top right hand corner for a private message from me, and I'll. Looks like the supply cable is dropping down from the top of the photo into a metal isolator box. Stream from Virgin Media. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. on ‎17-12-2022 10:39. But the wall socket outlet seems not a coaxial plug, So now I cannot setup the VM hub that I would like to seeking help from Community support. Don’t plug the power cable into a plug socket yet. If it is a loose cable only, you will need one of these to connect the Quickstart cable. New to the UK and just moved into our first home here. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. I don't work for Virgin Media. I’ve just received my quick start package. The Openreach sockets do not work for Virgin Media. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. 4. Once connected it directly to a hub, a little bit loose, but then interne. (Finally Solved) November 10, 2023 by Jim Johnson Do you need a Virgin Media Wall Socket? A wall socket is all you need to connect to Virgin Media. Push the white cable (from the old Hub) into the back of the new Hub. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. A network adapter – you’ll need this for every computer you want to connect. The Virgin Media connection can be loose cable, perhaps from the outside you can see where it enters. I would like to arrange for someone to come and look at it and if possible to move the socket whilst they are here. Apply a gentle force to begin with, turning anti-clockwise. Please help. 2 Install your Broadband Install your Broadband Connect the end of the isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. I assumed the kit plugged into the phone socket like my other broadband provider (Sky). Step 2 Plug the cables into the Hub Screw the white cable with the black tab firmly in the Hub. There is a special free number to call or wait 2 or 3 days for a VM staff member to get to your post. Re: No wall socket. on ‎23-10-2022 13:36. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsQuickStart, set up and connections. Old Virgin Media box and poor signal. QuickStart means you can plug the kit straight in, with no drilling or technical know-how needed. As pictured, we have a BT openreach outlet, and then there are 7 of these multimedia outlets around the flat. Stay safe online. £8p/m extra or included with Gig1 or Volt. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. Only now have I realised - 5272490. I have moved house and the previous owner returned the wall socket plug (the white one with green LED) to VM. 39K;Solved: Hello I have a problem as my wall socket cable does not fit my actual wall socket. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Everything is converted to specialised triple screened coaxial cable. I have signed up as a new user for Virgin Fibre. Could a VM engineer be boo. Now to my Issue: I opted for the self-installation ki. One of the cables comes through my bedroom wall and into the sitting room, right into the set top box. I am going to cancel. 1 ACCEPTED SOLUTION. I am going to cancel. VM's phone service is provided from a telephone connection point on the back of the VM hub (which replaces the old 'telephone master socket'). Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. The other is marked TV, & this is used for TV & Broadband. We have a virgin media wall socket with an - 4353656 - 2. . From there it is going into the white distribution amplifier. I have only got one rectangular shaped white socket (Shown as below) but it seems old. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. I got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). Can't get through to anybody for help! 0. I will private message you now. There is this aerial splitter which seems the most obvious place to connect to, but the broadband won’t set up properly, as there is some hardware connection issue. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I don't have a virgin media wall socket and this is stressing me out. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. Back a step. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. look forward to at least 5 weeks before you are connected . (I did this video to help/guide new engineer as I did not find any for my self when I started. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Thanks for posting, welcome to both Virgin Media and the Community. Virgin TV 360. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. 0 Kudos Reply. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. He will drill through into the lounge and connect an internal access point to the brown box on. Virgin Media Community: Broadband: QuickStart, set up and connections: No Virgin Media Wall Socket;. Entertain me; Broadband Deals. Choose the best spot for your wifi hub. on ‎14-09-2022 12:00. In some cases, you may only find a cable modem connector being fed into your home or a plastic wall box with Virgin Media branding on it. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. Pop them out and see. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. on ‎15-02-2022 10:03. It seems that I need an electrian to install a wall socket. What they cannot tell is whether the previous occupant has removed the internal boxes, or worse still ripped out the drop line to the street cabinet. Once connected it directly to a hub, a little bit loose, but then interne. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. The only way to find out is to try and connect. Gaming Support. If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Back a step Step 4 Finish connecting and start up the new TV box Push the white cable that was attached to the old TV box,. AnthonyRaw1986. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. If it is the VM cable, the coax cable on the LHS will be a bigger diameter than the phone cable on the RHS. I am also unable to create My Virgin Media account - it gives a "Please ensure you provide the email address you use to sign in to My Vir. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch. These enter my house via an air brick/vent very close to. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. . in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterday Re: no virgin media wall socket on ‎16-07-2022 14:04 The same issue is happening to me- just received my QuickStart kit for Hub 3 but can find no Virgin Media wallsocket and only have a virgin media Ethernet port in my wall. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read;. Mobile Your Account. Hi, I wanted to move my router from downstairs to upstairs. My Virgin Media App. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. on ‎30-12-2022 13:41. Options. . They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; FTTP New User Install Experience in QuickStart, set up and connections 2 weeks ago; No vm wall socket in QuickStart, set up and connections 3 weeks ago; Can't find wall socket in QuickStart, set up and connections 3 weeks agoHello, I am currently at the stage where I need to connect the red wall socket cable to the VM wall socket.